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Frontier Airlines CEO Calls Customers 'Shoplifters'
Frontier Airlines CEO on passengers who don't pay for carry-on bags: 'These are shoplifters'
The CEO of Frontier Airlines is upset that the government accused his company of gouging customers for bag fees. In an interview with Reuters, Barry Biffle compared flyers who try not to pay for checked bags to thieves.
Frontier Airlines CEO Compares Unpaid Bag Fees to Shoplifting
The report found gate agents earn incentives for enforcing bag fees, with some earning $10 per flagged bag. Frontier relies heavily on ancillary fees for revenue, with extras like bag fees and seat assignments comprising 64% of its $3.
Frontier Airlines CEO Calls Customers 'Shoplifters' for This One Travel Behavior
Frontier Airlines made a major announcement on Tuesday that the low-cost carrier would be adding first-class style seating in 2025, along with a host of other benefits for frequent flyer members. However, it doesn't sound like the customer experience is going to be improved for the average budget traveler.
Frontier Airlines CEO calls out travelers trying to avoid paying for carry-on baggage: ‘These are shoplifters’
Frontier previously added more seats with extra legroom and business fares targeted at small companies. Other budget carriers have also been targeting higher fares. In August, Spirit Airlines began offering intra-Europe-style business-class seats with a guaranteed blocked middle seat,
Frontier Airlines to offer first class seating options
Frontier Airlines will install first-class seats as industry battles for high-paying flyers
Starting in September, Frontier plans to start ripping out the first two rows of its three-by-three economy seats to add four first-class seats, in a two-by-two configuration. The
Frontier Airlines announces new premium seat option
Frontier Airlines says it will roll out a first-class-style seating option starting late next year. Sean Cudahy, aviation reporter for The Points Guy, joined CBS News to talk about it.
Budget airlines, like Frontier, are adding premium seating options to help relieve financial struggles
These airlines which are typically “no-frills” have had difficulty making money without adding extras. To help increase their revenue, these budget airlines are now following a trend in the industry of adding premium products for an added price.
US senators blast airline fees
Airline executives blasted at Senate hearing over carrier fees
Lawmakers accuse airline executives of gouging travelers with "junk" fees. Carriers say they give people options.
U.S. senators grill officials from 5 airlines over fees for seats and checked bags
Members of a U.S. Senate subcommittee took aim at airline executives Wednesday for using an expanding menu of fees to charge customers for early boarding, better seats and other comforts that used to be
Airline executives face Senate panel questions on ‘junk fees’
Some senators expressed frustration during Wednesday's hearing when airline executives could not explain how they set the amount of various fees.
12h
on MSN
Spirit executive blames other airlines for a 'manufactured' pilot shortage and says some want the carrier out of business
Spirit pilots are not paid as much as pilots at Delta, American, and United and could have left the company for better ...
wjla on MSN
10h
Senator concerned airlines will exploit customers with artificial intelligence
Blumenthal asked representatives of five U.S.
airlines
—American,
Frontier
, Delta, Spirit, and United. Blumenthal said he ...
1d
US Senator Blasts Airlines for Viewing Passengers as 'Walking Piggy Banks'
Senator Richard Blumenthal, who chairs the Permanent Subcommittee on Investigations, is convening a hearing Wednesday titled ...
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