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Frontier CEO Calls Customers 'Shoplifters'
Frontier Airlines CEO on passengers who don't pay for carry-on bags: 'These are shoplifters'
The CEO of Frontier Airlines is upset that the government accused his company of gouging customers for bag fees. In an interview with Reuters, Barry Biffle compared flyers who try not to pay for checked bags to thieves.
Frontier Airlines CEO calls out travelers trying to avoid paying for carry-on baggage: ‘These are shoplifters’
Biffle criticized a Senate report objecting to Frontier’s practice of paying gate agents as much as $10 for catching travelers attempting to avoid paying for carry-on baggage. “These are shoplifters. These are people that are stealing,” Biffle said. “It’s not equitable to everyone who follows the rules.”
Frontier Airlines CEO Compares Unpaid Bag Fees to Shoplifting
The report found gate agents earn incentives for enforcing bag fees, with some earning $10 per flagged bag. Frontier relies heavily on ancillary fees for revenue, with extras like bag fees and seat assignments comprising 64% of its $3.
Frontier Airlines CEO Calls Customers 'Shoplifters' for This One Travel Behavior
Frontier Airlines made a major announcement on Tuesday that the low-cost carrier would be adding first-class style seating in 2025, along with a host of other benefits for frequent flyer members. However, it doesn't sound like the customer experience is going to be improved for the average budget traveler.
Airline CEO Calls Passengers Trying to Avoid Carry-On Fees 'Shoplifters'
Frontier Airlines CEO Barry Biffle drew attention the day before the Senate held a hearing this week on airline practices, calling passengers who evade carry-on baggage fees "shoplifters." "These are people that are stealing,
Travelers trying to avoid paying for carry-on luggage branded as 'shoplifters'
In an interview with Reuters, Frontier Airlines boss Barry Biffle addressed the airline's tendency to charge passengers for avoiding paying for carry-on luggage.
Frontier CEO Calls Customers 'Shoplifters' for One Travel Behavior
Frontier Airlines made a major announcement on Tuesday that the low-cost carrier would be adding first-class style seating in 2025, along with a host of other benefits for frequent flyer members. However,
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Budget airlines, like Frontier, are adding premium seating options to help relieve financial struggles
These airlines which are typically “no-frills” have had difficulty making money without adding extras. To help increase their ...
Southern Living on MSN
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Frontier Airlines Announces Big Changes For Passengers
Frontier Airlines has announced big changes to accommodate frequent fliers in 2025, including first-class seating and other ...
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on MSN
Frontier Airlines will install first-class seats as industry battles for high-paying flyers
Starting in September, Frontier plans to start ripping out the first two rows of its three-by-three economy seats to add four ...
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on MSN
Frontier Airlines gets fancier with new first class-style seats
Frontier Airlines will introduce first class style seats in late 2025 and add new perks to its frequent flyer program earlier ...
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on MSN
Budget-friendly Frontier Airlines is ripping out economy rows on its planes and adding first-class seats to tempt wealthy travelers
Despite record travel, low-cost carriers are hemorrhaging money and are trying new strategies to stop the bleed.
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Frontier Airlines introducing ‘first class-style’ seats
Frontier Airlines is the latest no-frills carrier getting into the premium seating game — with what it’s referring to as ...
The Points Guy on MSN
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Frontier Airlines announces first-class seats, companion pass for high-level elite status
Frontier Airlines will add first class-style seats to its aircraft beginning in late 2025. It's also offering a new companion ...
WCCB
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Frontier Airlines offering more options in new year for passengers
The airline will start offering "first class-style" seating in the first two rows. Enhanced loyalty benefits include free ...
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Seat fees, Frontier thieves, and Spirit's last hurrah: Airlines news roundup
A Senate investigation revealed the extent of the airline industry’s proliferation of fees. The CEO of Frontier Airlines ...
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