Frontier Airlines CEO Calls Customers 'Shoplifters'

Frontier Airlines CEO on passengers who don't pay for carry-on bags: 'These are shoplifters'
The CEO of Frontier Airlines is upset that the government accused his company of gouging customers for bag fees. In an interview with Reuters, Barry Biffle compared flyers who try not to pay for checked bags to thieves.
Frontier Airlines CEO calls out travelers trying to avoid paying for carry-on baggage: ‘These are shoplifters’
Biffle criticized a Senate report objecting to Frontier’s practice of paying gate agents as much as $10 for catching travelers attempting to avoid paying for carry-on baggage. “These are shoplifters. These are people that are stealing,” Biffle said. “It’s not equitable to everyone who follows the rules.”
Frontier Airlines CEO Compares Unpaid Bag Fees to Shoplifting
The report found gate agents earn incentives for enforcing bag fees, with some earning $10 per flagged bag. Frontier relies heavily on ancillary fees for revenue, with extras like bag fees and seat assignments comprising 64% of its $3.
Frontier Airlines CEO Calls Customers 'Shoplifters' for This One Travel Behavior
Frontier Airlines made a major announcement on Tuesday that the low-cost carrier would be adding first-class style seating in 2025, along with a host of other benefits for frequent flyer members. However, it doesn't sound like the customer experience is going to be improved for the average budget traveler.

Frontier Airlines to offer first class seating options

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