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Frontier CEO Calls Customers 'Shoplifters'
Frontier Airlines CEO calls out travelers trying to avoid paying for carry-on baggage: ‘These are shoplifters’
Biffle criticized a Senate report objecting to Frontier’s practice of paying gate agents as much as $10 for catching travelers attempting to avoid paying for carry-on baggage. “These are shoplifters. These are people that are stealing,” Biffle said. “It’s not equitable to everyone who follows the rules.”
Frontier Airlines CEO on passengers who don't pay for carry-on bags: 'These are shoplifters'
The CEO of Frontier Airlines is upset that the government accused his company of gouging customers for bag fees. In an interview with Reuters, Barry Biffle compared flyers who try not to pay for checked bags to thieves.
Frontier Airlines CEO Compares Unpaid Bag Fees to Shoplifting
The report found gate agents earn incentives for enforcing bag fees, with some earning $10 per flagged bag. Frontier relies heavily on ancillary fees for revenue, with extras like bag fees and seat assignments comprising 64% of its $3.
1d
Budget airlines, like Frontier, are adding premium seating options to help relieve financial struggles
These airlines which are typically “no-frills” have had difficulty making money without adding extras. To help increase their ...
2d
Frontier Airlines will add this upscale amenity to drive revenue
Low-cost fare leader Frontier Airlines will introduce first-class seating and more to meet customer requests and increase ...
3d
on MSN
Frontier Airlines gets fancier with new first class-style seats
Frontier Airlines will introduce first class style seats in late 2025 and add new perks to its frequent flyer program earlier ...
3d
on MSN
Budget-friendly Frontier Airlines is ripping out economy rows on its planes and adding first-class seats to tempt wealthy travelers
Despite record travel, low-cost carriers are hemorrhaging money and are trying new strategies to stop the bleed.
3d
Frontier Airlines introducing ‘first class-style’ seats
Frontier Airlines is the latest no-frills carrier getting into the premium seating game — with what it’s referring to as ...
3d
on MSN
Frontier Airlines will install first-class seats as industry battles for high-paying flyers
Starting in September, Frontier plans to start ripping out the first two rows of its three-by-three economy seats to add four ...
1d
Frontier Airlines makes a big change many travelers will like
While the idea of a true business class is incompatible with the low-cost airline model, carriers have increasingly been renaming how they sell premium seating with perks such as free snacks and Wi-Fi ...
3d
US budget carrier Frontier Airlines to offer first-class-style seats
U.S. budget carrier Frontier Airlines said Tuesday it will offer first-class style seating to woo passengers willing to spend ...
7h
on MSN
Actually, American Airlines says, flying has never been more affordable
After a year of travelers planning fewer trips due to budgetary concerns and testing creative ways to save money on flights, ...
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Josh Hawley
United States Senate
Denver
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