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Frontier CEO Calls Customers 'Shoplifters'
Frontier Airlines CEO on passengers who don't pay for carry-on bags: 'These are shoplifters'
The CEO of Frontier Airlines is upset that the government accused his company of gouging customers for bag fees. In an interview with Reuters, Barry Biffle compared flyers who try not to pay for checked bags to thieves.
Frontier Airlines CEO calls out travelers trying to avoid paying for carry-on baggage: ‘These are shoplifters’
Biffle criticized a Senate report objecting to Frontier’s practice of paying gate agents as much as $10 for catching travelers attempting to avoid paying for carry-on baggage. “These are shoplifters. These are people that are stealing,” Biffle said. “It’s not equitable to everyone who follows the rules.”
Frontier Airlines CEO Compares Unpaid Bag Fees to Shoplifting
The report found gate agents earn incentives for enforcing bag fees, with some earning $10 per flagged bag. Frontier relies heavily on ancillary fees for revenue, with extras like bag fees and seat assignments comprising 64% of its $3.
Senate grills airlines about 'junk fees'
Senate grills airlines about 'junk fees'; American Airlines exec defends options for passengers
Tensions were high at the meeting in Washington, D.C. "Nobody enjoys flying on your airlines," one senator said.
Airline executives blasted at Senate hearing over carrier fees
Lawmakers accuse airline executives of gouging travelers with "junk" fees. Carriers say they give people options.
Airline executives face Senate panel questions on ‘junk fees’
Some senators expressed frustration during Wednesday's hearing when airline executives could not explain how they set the amount of various fees.
2d
on MSN
Frontier Airlines gets fancier with new first class-style seats
Frontier Airlines will introduce first class style seats in late 2025 and add new perks to its frequent flyer program earlier ...
4h
on MSN
Spirit executive blames other airlines for a 'manufactured' pilot shortage and says some want the carrier out of business
Spirit pilots are not paid as much as pilots at Delta, American, and United and could have left the company for better ...
12h
Frontier Airlines announces new premium seat option
Frontier Airlines says it will roll out a first-class-style seating option starting late next year. Sean Cudahy, aviation ...
1d
Budget airlines, like Frontier, are adding premium seating options to help relieve financial struggles
These airlines which are typically “no-frills” have had difficulty making money without adding extras. To help increase their ...
2d
Frontier Airlines introducing ‘first class-style’ seats
Frontier Airlines is the latest no-frills carrier getting into the premium seating game — with what it’s referring to as ...
2d
on MSN
Frontier Airlines will install first-class seats as industry battles for high-paying flyers
Starting in September, Frontier plans to start ripping out the first two rows of its three-by-three economy seats to add four ...
2d
on MSN
Budget-friendly Frontier Airlines is ripping out economy rows on its planes and adding first-class seats to tempt wealthy travelers
Despite record travel, low-cost carriers are hemorrhaging money and are trying new strategies to stop the bleed.
wjla on MSN
2h
Senator concerned airlines will exploit customers with artificial intelligence
Blumenthal asked representatives of five U.S.
airlines
—American,
Frontier
, Delta, Spirit, and United. Blumenthal said he ...
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Josh Hawley
Denver
United States Senate
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