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Frontier CEO Calls Customers 'Shoplifters'
Frontier Airlines CEO on passengers who don't pay for carry-on bags: 'These are shoplifters'
The CEO of Frontier Airlines is upset that the government accused his company of gouging customers for bag fees. In an interview with Reuters, Barry Biffle compared flyers who try not to pay for checked bags to thieves.
Frontier Airlines CEO calls out travelers trying to avoid paying for carry-on baggage: ‘These are shoplifters’
Biffle criticized a Senate report objecting to Frontier’s practice of paying gate agents as much as $10 for catching travelers attempting to avoid paying for carry-on baggage. “These are shoplifters. These are people that are stealing,” Biffle said. “It’s not equitable to everyone who follows the rules.”
Frontier Airlines CEO Compares Unpaid Bag Fees to Shoplifting
The report found gate agents earn incentives for enforcing bag fees, with some earning $10 per flagged bag. Frontier relies heavily on ancillary fees for revenue, with extras like bag fees and seat assignments comprising 64% of its $3.
Frontier Airlines CEO Calls Customers 'Shoplifters' for This One Travel Behavior
Frontier Airlines made a major announcement on Tuesday that the low-cost carrier would be adding first-class style seating in 2025, along with a host of other benefits for frequent flyer members. However, it doesn't sound like the customer experience is going to be improved for the average budget traveler.
Frontier Airlines offering more options in new year for passengers
The airline will start offering "first class-style" seating in the first two rows. Enhanced loyalty benefits include free seat upgrades for elite loyalty members, and free companion travel for some status levels.
Airline CEO Calls Passengers Trying to Avoid Carry-On Fees 'Shoplifters'
Frontier Airlines CEO Barry Biffle drew attention the day before the Senate held a hearing this week on airline practices, calling passengers who evade carry-on baggage fees "shoplifters." "These are people that are stealing,
More passengers say Frontier Airlines employees extorted them
More passengers from Frontier Airlines are speaking out about allegations they were extorted for money while attempting to board a plane.
Frontier CEO Calls Customers 'Shoplifters' for One Travel Behavior
Frontier Airlines made a major announcement on Tuesday that the low-cost carrier would be adding first-class style seating in 2025, along with a host of other benefits for frequent flyer members. However,
18h
Frontier Airlines announces new premium seat option
Frontier Airlines says it will roll out a first-class-style seating option starting late next year. Sean Cudahy, aviation ...
2d
on MSN
Frontier Airlines will install first-class seats as industry battles for high-paying flyers
Starting in September, Frontier plans to start ripping out the first two rows of its three-by-three economy seats to add four ...
1d
Budget airlines, like Frontier, are adding premium seating options to help relieve financial struggles
These airlines which are typically “no-frills” have had difficulty making money without adding extras. To help increase their ...
2d
on MSN
Frontier Airlines gets fancier with new first class-style seats
Frontier Airlines will introduce first class style seats in late 2025 and add new perks to its frequent flyer program earlier ...
2d
on MSN
Budget-friendly Frontier Airlines is ripping out economy rows on its planes and adding first-class seats to tempt wealthy travelers
Despite record travel, low-cost carriers are hemorrhaging money and are trying new strategies to stop the bleed.
2d
Frontier Airlines introducing ‘first class-style’ seats
Frontier Airlines is the latest no-frills carrier getting into the premium seating game — with what it’s referring to as ...
2d
US budget carrier Frontier Airlines to offer first-class-style seats
U.S. budget carrier Frontier Airlines said Tuesday it will offer first-class style seating to woo passengers willing to spend ...
10h
on MSN
Spirit executive blames other airlines for a 'manufactured' pilot shortage and says some want the carrier out of business
Spirit pilots are not paid as much as pilots at Delta, American, and United and could have left the company for better ...
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